Sugar Serve

Sugar Serve

 

 
Imagine resolving every customer service inquiry promptly and proficiently — without a single sloppy handoff or having to scramble for purchase histories. From easy at-a-glance dashboards to robust self-service portals, Sugar Serve has everything you need to create outstanding customer experiences. You’ll always be prepared to give customers exactly what they need. At any moment, for any issue or interaction.

We’ll help you:
Everything you need to create outstanding customer experiences and streamline customer service processes.

  • Provide customers with a rich, branded portal experience and omnichannel support, while boosting agent productivity.
  • Route cases intelligently, prioritize by SLA, and discover customer sentiment – all automatically.
  • Minimize support costs by deflecting calls and enabling customers to resolve their own issues with a self-service portal and knowledge base.
  • Enable your agents to resolve cases faster by giving them all the information and tools they need on a single screen.

Where would you like to start?

Help your customers help themselves. Sugar’s self-service portal and knowledge base allow users to quickly solve common problems. Your customers will get the answers they need, while you minimize costs and avoid support calls.

Have inbound customer service requests automatically routed to the right person. Whether you need to escalate a case or reassign it when too much time has passed, SugarBPM™ ensures no customer gets left behind.

With real time reports and dashboards, you’ll understand problem areas long before they become full-blown issues. Our customer service analytics let support center managers see what’s going well and what needs to be addressed.

SugarLive brings the power of omnichannel customer interactions to Sugar Serve, seamlessly embedded in Serve’s innovative Service Console user interface.

Change Your Customer’s Experience for the Better

Get the competitive advantage you need, at a price you can afford. With Sugar’s clear and simple pricing — no hidden fees or gotchas.

GET AT-A-GLANCE INSIGHTS

Extract the exact insights you need, through the activities you’re already doing daily. Sugar’s at-a-glance reporting and personalized dashboards make it easy to track activities, forecast sales, uncover business trends and monitor progress.

INTEGRATE WITH EVERYTHING

Integrate your everyday tools, from email and calendars to online meetings and social media apps, so sales opportunities will follow wherever you go. Plus, integrate seamlessly with Sugar Market and Sugar Serve for a complete customer view.

TAKE IT ON THE GO

Stay on top of every deal and access all of your data — no matter where you go or what device you use. Millions of users rely on the Sugar Sell mobile app to use their favorite features on smartphones and tablets, even when being on the road means going offline.

Australia & New Zealand's Leading CRM Software Solution for your Service needs

CONTACT US

Get in touch

 
If you want us to get in touch, please drop a line.


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    SoftLabs 

    Corporate Office:
    Suite 20,
    330 Wattle Street,
    Ultimo NSW 2007

    Mailing Address:
    PO Box 246, Cherrybrook 2126.

    Phone: 1300 207 208
    Fax: +61 2 8843 1310
    Email: business@softlabs.com.au

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