Overview
The client, a metal processing organisation, requested targeted training for iScala 3.5, a comprehensive ERP solution supporting complex industrial operations across finance, inventory, sales, and distribution. Given stringent data protection and privacy requirements, the client mandated strict system access controls. As a result, training needed to be delivered directly at each user’s workstation, ensuring security while enabling practical, real‑world learning within the staff’s everyday operating environment. SoftLabs was engaged to provide on‑site, role‑based training to uplift system proficiency across the organisation.
Key Achievements
- Delivered on‑site, desk‑based training over multiple sessions spanning several months, aligned to the client’s operational schedules and security requirements
- Conducted analysis to understand role‑specific training needs across the client’s finance and operational teams
- Covered critical business functions, including:
- Data and inventory management
- End‑of‑financial‑year rollover and reconciliation
- Sales order processing, costings, and invoicing
- Developed comprehensive training materials and user guides using screenshots from the SoftLabs iScala 3.5 test environment, covering finance and distribution modules
- Provided hands‑on training with iScala running live on each user’s computer, reinforcing immediate practical application
- Produced detailed reference manuals, including:
- General Ledger
- Accounts Receivable
- Accounts Payable
- Stock Control
- Sales Order Processing
- Purchase Order Processing
- Admin Console
- Year‑End Procedures
Outcome
The training program was successfully completed, delivering measurable improvements in user familiarity and confidence with the iScala 3.5 application. The hands‑on, on‑site training approach ensured secure knowledge transfer while enabling staff to directly apply learning to their daily tasks. The detailed user guides provided ongoing reference materials, supporting long‑term capability uplift and more effective use of the ERP system across the organisation.
