Overview
Following the implementation of the SLS application—a sector‑specific solution designed for aged care, retirement, and community care services—the client, an Aged Care provider, identified the need to upskill staff to effectively utilise the new system. The primary objective of this initiative was to strengthen staff capability in managing Community Care client information using the SLS application. This engagement reflects SoftLabs’ commitment to supporting clients beyond implementation by enabling continuous learning and confident adoption of new technology.
Key Achievements
- Delivered a structured online training workshop over multiple days, aligned to an agreed training schedule and agenda
- SoftLabs consultant provided hands‑on, step‑by‑step guidance, walking staff through real‑world system usage
- Facilitated interactive Q&A sessions to address user queries and reinforce learning
- Covered comprehensive functional areas, including:
- System environment overview and navigation
- Client management and accommodation processes
- Care billing, receipting, and funding reconciliation
- Discharge and refund workflows
- Reporting, trackers, and accounts receivable management
- Configuration and understanding of global system settings
- Ensured training content was practical, relevant, and directly applicable to daily operational tasks
Outcome
As a result of the training, staff demonstrated a stronger understanding of the SLS application’s core concepts and functionality. Participants reported increased confidence in navigating the system and performing key tasks independently. The training successfully equipped the client’s team with the skills required to effectively utilise the SLS application in their day‑to‑day operations, supporting improved efficiency, accuracy, and user adoption across the organisation.
